Return, Exchange & Refund Policy

CURLURA REFUNDS & RETURNS POLICY

We want you to be completely happy with your Curlura purchase. If something's not quite right, we'll do our best to make it better.

Proof of Purchase is Required

All returns, refunds, or exchanges must be accompanied by a valid proof of purchase. This includes your order number, date of purchase, and item details. Without this information, we are unable to process any return or exchange. Please keep your confirmation email safe. No proof of purchase, no return.

How to Return

Email us at support@curlura.com within 3 business days of receiving your order.

Please include:

  • Your order number
  • Your name & delivery address
  • The item(s) you're returning
  • Your reason for return

Our team will respond within 1–3 hours with next steps.

What You Can Expect

If your return is approved, you may choose:

  • A refund (excluding original shipping)
  • A store credit
  • An exchange for a different product or variant (price differences may apply)

To qualify, items must:

  • Be unused and unopened (for hygiene reasons, we cannot accept opened hair care products unless faulty)
  • Include original packaging
  • Be returned with proof of purchase

We do not accept returns on items marked as Final Sale, gift cards, or downloadable products.

Shipping Costs

You are responsible for return shipping costs unless the product is faulty or not the item you ordered. We recommend using a tracked, insured courier service — the item remains your responsibility until we receive it.

Faulty or Incorrect Items

If something arrives damaged or not as described, we'll make it right. Email support@curlura.com within 48 hours of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect item and its packaging

We'll prioritise your case and arrange a replacement or full refund as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the outcome by email.

  • Approved refunds are processed within 48 hours to your original payment method.
  • If you paid via EFT or a third-party gateway, timelines may vary depending on your bank or provider.
  • Original shipping fees are non-refundable unless the return is due to our error or a defective item.

Partial refunds may apply for items returned with signs of use or missing original packaging. We'll always contact you before processing a partial refund.

International Shipping

We currently only ship within South Africa. International shipping is not yet available while we finalise the necessary approvals. We're working on it and can't wait to share Curlura with the world — stay tuned for updates!

If you have any questions, reach out to us at support@curlura.com.

A Few Final Notes

  • Refunds will be issued to the person who placed and paid for the order.
  • Bundle items are non-returnable unless defective or incorrectly sent.
  • Colours and textures shown online may vary slightly from the physical product.
  • Sale items are final sale and cannot be returned or exchanged.

Questions?

Our customer care team is here to help:

  • Email: support@curlura.com
  • Response time: 1–3 hours

We appreciate your support of Curlura. Good hair days are our business. 💛