Frequently Asked Questions

Products

What curl types are Curlura products suitable for?
Our products are designed for all curl types and textures — from loose waves (2A) to tight coils (4C). Every curl deserves premium care!

Are your products free from harmful chemicals?
Yes. Curlura products are formulated with natural ingredients and are free from sulfates, parabens, and silicones.

Can I use Curlura products on colour-treated hair?
Absolutely. Our gentle, natural formulas are safe for colour-treated and chemically processed hair.

Orders & Shipping

How long does delivery take?
Domestic orders within South Africa typically arrive within 3–5 business days.

Do you ship internationally?
Currently we only ship within South Africa. Stay tuned — international shipping is coming soon!

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept exchanges and returns within 3 days of receiving your order for unopened, unused products. Please visit our Return Policy page for full details.

What if I received a damaged or incorrect item?
We're so sorry! Please contact us at our contact page and we'll make it right immediately.

Still have questions?

We'd love to hear from you. Get in touch and our team will get back to you as soon as possible.