Shipping Policy

Last updated: April 2026

At Curlura, we want your curl care products to reach you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

General

Once you have placed an order, we will confirm it by sending a confirmation email to the address provided at checkout. The order confirmation serves as an invoice and includes your order number along with all relevant details concerning your purchase.

We endeavour to dispatch orders within 24 hours of the order being placed. However, during busy periods, it can take up to 2–5 business days to process orders before they are shipped.

Once your order has been processed and shipment confirmed, you will receive a confirmation email containing tracking information. Please refer to your tracking number to monitor the progress of your shipment.

The cost of delivery will be added to your order total before payment is taken.

All orders are delivered by one of our courier partners and will require a signature on delivery.

Please note that our Free Shipping promotions do not explicitly include all products listed on our online store. When items are not included in the free shipping offer, customers will be able to see this at checkout with the relevant shipping fees displayed. Some items may incur additional shipping charges where insurance is applicable or specifically requested.

Upon receipt of your shipment, you must inspect the goods at the time of delivery. Any shortages, defects, or complaints must be communicated to support@curlura.com in writing with accompanying images within 3 days of delivery. If no notification is received within 3 days, the goods will be deemed to have been accepted and to be in good working order.

If your package shows as successfully delivered but you did not receive it, please contact our customer relations team immediately at support@curlura.com.

1. Order Processing

All orders are processed within 24 hours after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation with your tracking number once your order has been dispatched.

2. Domestic Shipping (South Africa)

Shipping Method	Estimated Delivery	Cost
Standard Delivery (The Courier Guy)	1–5 business days	Calculated at checkout
Express Delivery	1–2 business days	Calculated at checkout
Free Standard Shipping	1–6 business days	FREE on orders over R1050

Note: Delivery times are estimates and may vary depending on your location, courier capacity, and public holidays. Remote or outlying areas may experience longer delivery times. Express Delivery is available to major cities (Johannesburg, Cape Town, and Durban) only, and is valid for local deliveries on orders placed before 1:00 PM. Orders placed after 1:00 PM will be processed and dispatched the following business day. Standard delivery applies to all other areas.

3. Shipping Carriers

We partner with The Courier Guy for reliable, trackable delivery across South Africa. Once your order is dispatched, you will receive a tracking number to monitor your delivery in real time.

4. International Shipping

We currently ship primarily within South Africa. If you are located outside of South Africa and would like to place an order, please contact us at support@curlura.com to discuss shipping options and costs.

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Curlura is not responsible for delays caused by customs processing.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your parcel directly on The Courier Guy website.

If you have not received your tracking information within 3 business days of your order being dispatched, please contact us at support@curlura.com.

6. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. Curlura is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@curlura.com — we will do our best to update it before dispatch.

7. Lost or Stolen Packages

If your tracking shows your order as delivered but you have not received it, please:

Check with neighbours or building reception.
Contact The Courier Guy directly with your tracking number.
Email us at support@curlura.com if the issue is unresolved — we will assist in investigating the matter.

Curlura is not liable for packages confirmed as delivered by the courier but reported as missing. However, we will always do our best to support you.

8. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at support@curlura.com with your order number and photos of the damage. We will arrange a replacement or refund in line with our Return & Refund Policy.

9. Contact Us

For any shipping-related queries, please reach out:

Email: support@curlura.com
Response time: 1-3 hours.

Thank you for choosing Curlura — we can't wait for your curls to meet their new favourites! 💛✨